Returns & Exchanges at Birkenstock Midtown
We want you to love your walk, which is why we offer a 30-day return policy on all unworn footwear in its original packaging. Please ensure your items are in resalable condition to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Footwear
Place the unworn Birkenstocks in their original branded box and secure them inside a sturdy shipping carton.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing